Thought of the Day - Technical Support

How do normal people cope when technology doesn't work?

Further to my previous post on technology not working i have to wonder what less technically savy people than myself do when their technology doesn't work? In my family's case they call me, i suspect most people (or at least i hope most people) have someone they know that helps them with tech stuff. While it can be very frustrating to have to deal with (i understand how hard it must be to work in a call centre), if there weren't people like that in society technological advances would grind to a halt. Imagine if everyone had to call tech support, how much would that add to the cost of consumer electronics, more to the point i wonder how much it adds now.

I suppose alternatively if that was the case it might force manufacturers to make products easier to use, you could almost say that experts are a crutch allowing companies to sell half-baked devices knowing that someone else will sort them out.